SLA

We are commited to carry your traffic in a reliable and fast manner to your customers and our 99.99% network SLA applies to all customers by default.

Network SLA

PUSHR CDN network availability guarantee comes with a 99.99% uptime SLA. In the event that network downtime in any given month amounts to more than 4 minutes 22 seconds, an account credit equal to 2.5% of your last invoice will be provided for each and every hour of downtime up to the total amount of the said invoice. 

Special conditions

Under these conditions, downtime is considered a lack of connectivity or a physical disruption in PUSHR CDN's own and/or rented systems and infrastructure, and as such is not applicable to disruptions in third-party networks. This service level agreement also does not apply to SFS storage and Live streaming services. Customers who are entitled to account credit as part of this service level agreement can not receive credit totaling more than the credit equal to their last month's invoice. Force Majuere events, such as natural disasters, that might cause PUSHR's systems to go offline or become disconnected are not covered under this service level agreement and are not subject to account credit.